Order and delivery terms

Delivery terms

Valid from 3 April 2020.

Online store

Best Berry Oy (business ID 3154134-4) sells products to adult private customers in Finland and the EU. Product prices include value added tax. We reserve the right to change prices and delivery costs.

Ordering

Products are ordered in the online store by adding them to the shopping cart and paying for the cart contents at checkout. All customer information is handled confidentially. Contact information requested during ordering is used only for delivery of the order or for resolving issues related to it. By ordering from the online store, you are deemed to have read and accepted the currently valid terms.

Payment

Payment processing is provided by Checkout Finland Oy in cooperation with banks and credit institutions. The service does not require registration or extra fees. Checkout Finland Oy has a payment institution licence granted by the Finnish Financial Supervisory Authority. All data transfer and payment traffic is SSL protected.

Payment methods

The online store supports Finnish online bank payment buttons and card payments. Card payments are processed securely through protected payment forms, and payment card details are not stored in the online store system.

Mobile payment methods such as Pivo, MobilePay and Siirto may also be available. Invoice and instalment payment services may be provided through Checkout Finland Oy’s partners.

Order and payment confirmation

After a successful order, an order confirmation will be sent to your email address. You may also receive a payment confirmation from the payment service provider. Sending confirmations requires an email address to be provided during ordering.

Delivery methods and costs

Delivery costs are shown after selecting the payment and delivery method. Orders can be delivered by home delivery or collected by the customer, depending on the available options.

Delivery time

Typical delivery times in Finland are 2-4 days depending on the order and delivery method. More specific times are shown with product options where applicable. We are not responsible for delays caused by force majeure or indirect harm caused by delays. Exceptional delivery times are announced on the online store front page.

Exchange, return and cancellation terms

The product is accepted upon handover. Due to the varying shelf lives of fresh products, our products do not generally have a return, exchange or cancellation option after delivery.

Problem situations

If a product has been lost or damaged during transport, or otherwise does not correspond to your order, you must notify us of the issue within 24 hours.